Pressure Washer Products
1 800 519-9279 In the continental United States and US territories
727 449-1559 fax
Sales Policy
Pressure Washer Products Holiday Closings
PWP will be closed in observance of the following US National Holidays, New Years, New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas Day. PWP will be open in the mornings of Thankgiving Eve and Christmas Eve, closing at noon, EST.
Forms of Payment
Open Credit: extended after the submission and approval of a PWP credit application.
Credit Card: (Master Card, Visa, Discover)
NO COD orders accepted
Shipping Stock Orders
Orders received by 4:00 pm EST will be shipped same day, Monday through Friday. In case of unforeseen circumstances such as mechanical failure, power outages, weather related problems, or other emergencies, you will be notified by the PWP customer service department as soon as possible. Your order may not be shipped that day, but will ship within 24 hours, (except Fridays or the day before holidays.) Most PWP shipments are via UPS, unless otherwise requested. Freight charges are prepaid and added to the invoice unless other arrangements are requested by the customer.
Shipping via the US Postal Service
In the continental US, we will ship an order under one pound via the USPS. Customer will accept responsibility of package arriving. If package is lost customer is responsible for paying for lost item. Packages over 1 lb will ship via UPS.
Shipping Errors and Damages
Any shortages or wrong product shipments should be reported immediately upon receipt to our customer service department. Any package received damaged or appear to have damaged caused by the freight company should be reported to your delivery person for inspection, then reported to PWP.
Order Procedure
In order to eliminate ordering errors, we highly recommend emailing or faxing orders. Our fax line is open 24 hours a day all year. Order by phone Monday through Friday EST from 8:00am - 5:00pm EST except holidays). When ordering please give the following information on orders:
(1) Your company name and shipping address
(2) Your account number (if established)
(3) Purchase order number or your name
(4) Any special shipping instructions
a. Next Day Air etc.
b. Drop ship address
(5) Part number
(6) Description of product
(7) Quantity
(8) Price of product if available
A PWP inside sales representative will read back your order line by line and verify pricing. Please pay close attention as you will be responsible for errors after the order is entered. On telephone orders, you will be notified immediately of out of stock items, and when we anticipate receiving them. Back orders on faxed or emailed orders will be acknowledged via return fax, email or telephone by our inside sales representative.
Minimum Order Fee
PWP will add a $4.00 fee to cover processing of small orders under $20.00.
Back/Special Orders
Customers will be notified when a back ordered or special ordered product has been received to afford the customer an opportunity to add to the order and reduce shipping charges. Freight will be added to all back ordered shipments.